At 365 Cycles our mission is to simplify the shopping experience. We want to get you the right product in a quick time frame and be here if you need help with questions, warranty, friend to talk to, etc.

We’re dedicated to building lasting relationships with our customers, communities, and team members. To earn loyalty in these relationships, 365 Cycles is responsive, fair and open-minded. If you need help with component compatibility or have an issue with your order, you can contact our team to have your inquiry resolved within hours. We combine the knowledge and service of a traditional bicycle shop with the convenience of shopping in your own home.

The 365 Cycles team feels lucky to be immersed in the cycling and outdoor industry. We owe it all to listening to you. Over the years we have served over half a million customers and we are only getting started. Through listening to your feedback we continue to evolve to become the best place to shop for everyone who rides a bike!

Shipping & Handling

Most orders placed during the workweek before 1:30 pm EST ship the same day, but in rare cases (peak season/holiday periods) handling time can take up to 48 hours. If you have questions regarding shipping estimates, please let us know prior to placing your order. There is a direct signature requirement for all orders over $500.

• Cut off for SAME DAY SHIPPING- 2:00 pm EST Monday - Friday
• Friday afternoon -Sunday orders ship the following Monday
• Due to carrier restrictions orders shipped to: PO Box, HI, AK, & PR 365 Cycles may use a comparable service to what was selected.
• **Shipments Outside the US** - Customs and import fees are not covered. Orders shipped with International First Class service may take up to 6 weeks. Delivery time on average is 2-4 weeks, but please expect that if US customs or your country’s customs clearance delays the package then we ask that you wait a full 6 weeks. Your cooperation with inquiring with your local customs office on its arrival is appreciated.

Combined Shipping Discounts

To offer customers savings on shipping, we offer discounts when shipping multiple items from our store. We cannot issue refunds on shipping once an order is finalized so please follow the 5 steps below and ask if you are having trouble with the discount before you make a purchase.

1. Be sure you are using the US site: www.ebay.com
2. Select Add to Cart (instead of Buy It Now) with items from our store 365Cycles
3. Click on Proceed to Checkout. On the checkout page, the shipping service on each line item needs to match
4. Compare First Class vs Priority as sometimes Priority can be cheaper and it gets to you faster!
5. You’ll need to change the shipping method to Priority on every item in your cart before the rate can be calculated.

Returns

365 Cycles offers returns for 30 days on new items in their original, intact packaging. Return shipping for ALL orders are to be paid by the buyer. Please be sure to read our return policy entirely and if you have any questions, please contact Customer Service.

Full refunds are issued on items that are brand new and we are able to resell as new. 365 Cycles reserves the right to deny returns that are outside of policy including, but not limited to, used items, items missing original packaging, items with damaged manufacturer packaging, or international orders. Return orders must be shipped in a box or bubble mailer. Items shipped without an outer box will incur a restocking fee. You will be contacted through eBay if your return is ineligible for a full refund.

Returns must be initiated within 30 days from purchase date through your Purchase History under My eBay.

If we make an error in shipping, please contact us -- we will ship out the correct item and provide a free prepaid return label as quickly as possible!

Exchanges

If you need to exchange your order, the fastest and easiest way to do this is to reorder. We will ship your new order immediately and, in the meantime, please initiate a return through eBay on the original item and return it. We will refund for the returned item once it is received back.

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Customer Service Hours

Monday	9 AM	8 PM
Tuesday	9 AM	8 PM
Wednesday	9 AM	8 PM
Thursday	9 AM	8 PM
Friday	9 AM	8 PM
Saturday	12 PM	4 PM
Sunday	12 PM	4 PM

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