Customer
Service At Partsterr, we strive to offer our customers with a
personalized, quick and simple service to ensure you get the parts you need. Partsterrwas created to fulfill
the growing need for a tailored experience in the purchase of automotive parts.
We offer a client-centric approach, where we truly believe that the customer
comes first. Our
staff is always available and ready to respond to all of your questions
regarding our parts and services. Don?t hesitate to
get in touch with one of our auto parts specialists to walk you through the
process. Our
customer service is currently available via email through eBay, at the top
right corner of this page. For any questions, send us an email at the
coordinates above and we will respond to your query shortly. Payment
information Payments
must be received simultaneously with placement of the
order. No orders will be shipped without full payment
being received prior to packaging and shipping. The
customer assumes all obligations with respect to sales taxes of any type that
may be applicable to the purchase of the products, and hereby agrees to
indemnify Partsterr with respect to any such
obligations, including but not limited to sales tax, duties, customs or other
fees required in the shipping of any merchandise to the customer. Product
Availability The
customer hereby acknowledges that all inventory figures shown on Partsterr?s seller page are updated
to reflect accurate stock at the best of Partsterr?s
ability and using best commercial efforts. However, the customer further
acknowledges and hereby understands that such inventory figures may not
accurately reflect the stock on hand by any of Partsterr?s
suppliers, whether do to counting errors, volume sales or other errors on
behalf of such suppliers. The customer hereby understands that such inventory
figures and their accuracy are not in any way the responsibility of Partsterr and Partsterr in no way
warrants or guarantees that all products displayed on their seller page will be
available at the time of order placement by the customer. As such, the customer
releases Partsterr from any responsibility regarding
inventory figures and the accuracy thereof. Should a product no longer be in
stock, Partsterr will inform the customer and will
advise of estimated restocking date. Refunds All
items purchased from Partsterr that have not been
installed on a vehicle or otherwise used can be returned in their original
condition for refund within thirty (30) days from the invoice date, the whole
less a restocking fee of 10% (?Restocking Fee?). Returns
of products in exchange for a refund will be allowed
within no more than thirty (30) days from the date of receipt of the products
and such refund will only be with respect to the price of the products, less
any shipping cost, Restocking Fee or other fees that may apply. Please contact
us through eBay messages for all return authorizations and/or more information
you may require. All items returned must be returned unused and in original
condition/packaging to be accepted. Partsterr
reserves the right to refuse all returns which do not meet such return
criteria, or which show signs of wear or use. The
return address will be provided to the buyer upon the
request and approval of a refund. Once we receive the return parcel, it will be inspected, and the refund will be processed once the
item(s) condition is approved. Unless
otherwise specified by our staff in writing, the customer is responsible for
the return shipping cost of the product. Return shipping will
not be reimbursed by Partsterr. Product returns
for reasons of wrongful purchase or mistaken shall not be accepted by Partsterr, unless the customer undertakes to pay all fees
associate to the return process. Shipping
information Standard
shipping is currently the only option available with Partsterr.
Your order will ship within 12-48 hours depending on the time your order is placed and availability of the items in your order. By
purchasing from Partsterr, the customer hereby
acknowledges and agrees that Partsterr shall not be
liable for any delays that may incur due to the shipping agent selected or any
other reasons out of Partsterr?s control. Moreover,
by the purchase of the Products, the customer hereby agrees not to negatively
review or otherwise defame Partsterr and acknowledges
that such factors are outside Partsterr?s control. Partsterr will at all times endeavor to use all best
efforts to ship customer?s products promptly and use only reputable shipping
carriers. A
unique tracking number will be uploaded to eBay and sent to your email once
items are shipped. Should you want to confirm your
shipping rate with us ahead of time, simply email your postal code and address same to our customer service and we will be happy to confirm
your shipping costs. If
the package is lost in transit, a replacement or a refund will only be issued
after a lost claim has been approved by the courier company
handling such order. Shipping
to Canada: To
all Provinces and Territories of Canada: Standard shipping Expedited
shipping / express shipping is available at extra cost to the customer, said
cost varying depending on the item purchased. We
DO ship to: NL, PEI, NU, NT, YT, and all remote
rural areas that are subject to a higher shipping surcharge. Please
note that if you are located in an extended area, you may be subject to a
shipping surcharge. The term ?extended area? shall designate any area
associated to the postal code supplied by the customer whichPartsterr?s shipper of choice deems to be subject to
additional shipping cost due to its location. The customer hereby understands
that the shipping rates displayed at checkout are not final until Partsterr has confirmed the shipping rate with its carrier,
same being dependent on customer?s location. Upon receipt of customer?s postal
code, Partsterr shall confirm the shipping rate with
said shipping carrier and will inform the customer of any surcharges that may
apply for approval and payment. All
orders with surcharge will be placed on hold until a
confirmation is sent from the customer that the additional charge is approved.
Buyers will have the option to change their shipping address to one that is
outside of the extended area causing a surcharge or cancel the order for a full
refund. Shipping
to US: To
all 48 Lower States: Standard shipping Expedited
shipping / express shipping is available at extra cost to the customer, said
cost varying depending on the item purchased. Customers
from APO/FPO, Hawaii, Alaska, Puerto Rico, and Guam must contact Partsterr for shipping cost before purchasing. Please
note that if you are located in an extended area, you may be subject to a
shipping surcharge. The term ?extended area? shall designate any area
associated to the postal code supplied by the customer whichPartsterr?s shipper of choice deems to be subject to
additional shipping cost due to its location. The customer hereby understands
that the shipping rates displayed at checkout are not final until Partsterr has confirmed the shipping rate with its carrier,
same being dependent on customer?s location. Upon receipt of customer?s postal
code, Partsterr shall confirm the shipping rate with
said shipping carrier and will inform the customer of any surcharges that may
apply for approval and payment. All
orders with surcharge will be placed on hold until a
confirmation is sent from the customer that the additional charge is approved.
Buyers will have the option to change their shipping address to one that is
outside of the extended area causing a surcharge or cancel the order for a full
refund. Oversize
Fees An oversize fee will be charged when one (or more) of the following
conditions exist:
Please
note that if you purchase an oversize item, you may be subject to a shipping
surcharge. Oversize fees can range from $6.00 to $120.00, depending on the item
you order. All applicable fees will be calculated by Partsterr, where Partsterr
reserves the right to contact the customer with evidence of the additional
charge. All orders with surcharge will be placed on
hold until a confirmation is sent from the customer that the additional charge
is approved. Buyers will have the options to pay the additional shipping
charge or cancel the order for a full refund. Seeing the above, the customer
hereby understands and agrees that the rates displayed at checkout are not
final, and subject to confirmation with Partsterr?s
shipment carrier of choice. Warranty
By
using your Partsterr product, you are agreeing to be bound by the terms of the Warranty as set out below. Do
not use your product until you have read the terms of the warranty agreement.
If you do not agree to the terms of the warranty agreement, do not use the
product and return it within the return period stated in Partsterr?s
return policy (subject to restocking & shipping fees). Certain parts sold by Partsterrare covered under the explicit and complete warranties of
the manufacturer producing them. Customers are eligible to return defective
items to Partsterr without any penalty or handling
charge. The one and only responsibility of Partsterr
with respect to any defective part shall be to accept the return but only in
accordance with the policies and procedures established by the manufacturer. Partsterr gives no warranty or guarantee of any nature
whatsoever on any product and assumes no liability, including but not limited
to for any purpose, use, or otherwise.
Notwithstanding
the foregoing, the customer hereby irrevocably forever releases and discharges Partsterr from any and all claims, of any kind or nature,
whether with respect to damage to property or bodily injury, in connection to
the use of the products purchased from Partsterr,
whether same results directly or indirectly from such use. The customer hereby
further understands that Patrsterr is a distributor
of automotive products and in no way manufacturers or warrants
the quality or fitness for a particular purposes of any of the products and the
customer hereby exonerates Partsterr from any
liability related thereto. |