If you are not sure whether the part really fits in your vehicle, send us a message with the chassis number (17 characters), if necessary. a photo of the vehicle documents, see photo attached as a template. We'll check if the part matches and let you know.

The part identification can also be checked via the vehicle list. Identification via the chassis number is more accurate.

We send the goods from the central warehouse in the Czech Republic. Every day we deliver goods to the DHL hub in Prohlis/Germany, from where the service provider DHL (Deutsche Post) delivers to the end customer. The shipments are therefore invoiced with the Czech VAT number and the German VAT rate of 19% (these are transactions within the framework of OSS – One Stop Shop).

Delivery usually takes 1-2 working days for orders placed by 2:00 p.m.

However, we cannot guarantee this delivery time, ie there may be delays. We apologize for any delays. Unfortunately, not every delivery can always be delivered on time. We will solve any problems with the delivery service.

We send the goods every day with DPD from the central warehouse in the Czech Republic directly to customers in the respective country. The shipments are therefore invoiced with the Czech VAT number and the VAT rate valid in the destination country (these are transactions within the framework of OSS – One Stop Shop).

The delivery dates on eBay do not have to correspond to the actual dates. Below you can see the delivery times to individual EU countries.

However, we cannot guarantee this delivery time, ie there may be delays. We apologize for any delays. Unfortunately, not every delivery can always be delivered on time. We will solve any problems with the delivery service.

We send the goods from the central warehouse in the Czech Republic. If you are interested in delivery to your country and no shipping is defined, please do not hesitate to contact us. We ship parts all over the world. Please send us a message with the name of the city and zip code where you want the shipment to go. We check the price of air freight with the airlines ( tnt /DHL) and send them an offer. Shipping prices vary by destination.

Please note that deliveries from the EU to other non-EU countries incur fees (customs fees, duties and VAT). The fees differ according to the type of goods and their customs tariff number and it is advisable to check this with the local authorities before ordering. The invoice usually comes from the delivery service. We have no control over these charges and they are determined by local authorities.

Please note that deliveries from the EU to other non-EU countries incur fees (customs fees, duties and VAT). The fees differ according to the type of goods and their customs tariff number and it is advisable to check this with the local authorities before ordering. The invoice usually comes from the delivery service. We have no control over these charges and they are determined by local authorities.

With the goods we only send the real invoice that corresponds to the paid invoice amount. It is not possible to send an abbreviated invoice with the goods.

If your company is registered for sales tax, please give us your company details (company name, address, VAT ID number) before ordering the goods. We will create a customer account for you in our ERP system and only then will you order on eBay.

We will then show the invoiced amount excluding sales tax, we will issue you with a corresponding invoice excluding sales tax and we will reimburse you for the sales tax.

If you are purchasing for a VAT-registered company based within the EU, please let us know before purchasing. We will issue an invoice without VAT and will refund you the VAT difference via eBay.

If your shipment has not been delivered, let us know and we will try to solve the problem with the carrier. Please note that the delivery time is not guaranteed and it is not always possible to deliver the shipment on the specified date. No transport company is 100% reliable and delays can occasionally occur.

If the shipment was delivered according to the tracking, but you did not receive it, please first check whether someone from your area (neighbor, family member) took over the shipment.

The goods can be returned within 30 days from the delivery date. The return option only applies to unused and uninstalled parts which, if possible, are still in their original packaging. Please pack the shipment carefully so that it is not damaged during transport. Please place the goods in an additional delivery box, ie do not just use the box in which the delivered product was packed as delivery packaging.

If you want to return an item, find the item in your purchase history and select Return this article.

Germany

• Free returns. If you open a return case, you will receive a DPD label from us. Simply print out the return slips and stick them on your parcels. The next step is to drop off the parcels at a Pickup parcel shop near you or give them to your DPD delivery agent. Don't forget to get a receipt.

Europe + World

• The buyer bears the return costs. If you open a return case, you will receive the return address.

Standard warranty is 2 years (consumer) or 1 year (business). Contact us in case of a complaint, we treat each case individually.

Please note that we do not deliver to the countries on the exclusion list. In addition, we do not deliver to the Balearic Islands, the Canary Islands, Réunion, Ceuta and Melilla.