MaxAroma is a New York City based online beauty and fragrance supplier, founded in 2010 by a husband and wife duo.The dynamic couple came across the idea after discovering a mutual passion for fragrances, which later on led to the greater desire to expand on this commonality and create MaxAroma, LLC.
Dedicated to supplying only the highest quality of cosmetics and fragrances, MaxAroma has gained a superior international reputation for providing exceptional products and customer service. MaxAroma not only meets the needs of today's fashion-conscious and value-oriented consumers, but also succeeds in offering the highest quality of products at substantial savings.
| Delivery Days | ||
|---|---|---|
| Free | Free | up to 5-8 business days |
| up to 3-5 Business Days | ||
| 1-2 Business Days | ||
| Fedex Next day | 1 Business Days |
| Delivery Days |
|---|
| up to 7-10 Business Days |
| up to 5-8 Business Days |
| Delivery Days | |
|---|---|
| USPS Priority International Mail | up to 12-15 Business Days |
WE DON'T SHIP ORDERS TO EUROPE
Such charges may include the cost of shipment for returning the item, applicable taxes, and any other qualifying fees that may apply.
PerAroma is a New York State based company. Therefore, all orders within the state of New York will be charged a local and county sales tax(8.875%) to be collected by the state. Any and all orders outside of New York State will be discharged from paying a sales tax.
Sales taxes will be refunded fully on all qualifying returns, and may vary on Exchangeable item depending on the price of the item.
In such a case, any of the qualifying fees will be deducted from the refund amount. The law demands us to reveal the details of the package in value and content, and prohibits us from alteration of such information. In rare cases of surcharges or delays in the order, the customer will be informed via telephone or e-mail of all additional costs.
Such brands include Dermalogica, IMAN, NYX Cosmetics and Jane Iredale. Also restricted by law, is the shipment of particular brands to the European Union. These brands include Davidoff, Joop!,Jil Sander, Nikos, J.Lo/Jennifer Lopez, calvin klein, Lancaster, Chloe, Marc Jacobs, Kenneth Cole, Sarah Jessica Parker "Covet", and Cerruti.
Fragrance items and products containing alcohol are categorized as "dangerous goods." We are restricted by international postal regulations to send such products by standard air-mail. This way such items may be tracked with a tracking code.
Unless a shipment is being sent to an APO/FPO U.S. Military address and U.S. Territories, the United States Postal Service is restricted to ship to certain countries.
WE DON'T SHIP ORDERS TO EUROPE
PayPal payment method are accepted and preferred. PayPal account can be registered at www.paypal.com with a valid e-mail address. You can conveniently link your bank account or credit card to you PayPal account to enjoy the simple electronic payment method throughout the internet. Please visit www.paypal.com for additional detail.
Please contact us if you have any question regarding credit card payment.
We accept payment via PayPal.
We only ship to CONFIRMED ADDRESSES. International Buyers: We accept PayPal, Credit Cards (thought PayPal) and Bank Wire Transfer
Your PayPal account must be VERIFIED and orders shipped to a CONFIRMED ADDRESS.
Your PayPal account must be VERIFIED and orders shipped to a CONFIRMED ADDRESS. We may contact you for additional information if necessary.
At MaxAroma, customer gratification is of our utmost concern and priority. This is why we have designed a Return and Exchange Policy that benefits our customers to the best of our capability. Because we strive to achieve 100% customer satisfaction, we preview and inspect each item thoroughly at the time of packaging. If an item has been shipped out from our warehouse in a damaged or flawed condition, MaxAroma accepts 100% responsibility for that item.
All Returns and Exchanges, and any Refunds pertaining to those Returns and Exchanges, are dependent on the condition of the returned merchandise.
To receive a Full Refund on returned merchandise, the item(s) must be returned within 14 days of purchase date. The item(s) must be returned in the exact condition received by customer. Unless the item(s) was initially purchased as "Unboxed," the item(s) will need to be returned in their original, sealed, unused, undamaged, and fully packaged condition. If an item is not returned under the conditions mentioned, that item does not qualify for a Full Refund. If an item has been shipped out from our warehouse in a damaged or flawed condition, MaxAroma accepts 100% responsibility for that item.
For further information on Partial Refunds, please refer to the Partial Refund & Restocking Fee section. Damaged, mismatched, or missing items cannot be returned or refunded (fully or partially). For further information on items that do not qualify to be returned or refunded, please refer to the Damaged, Mismatched, or Missing Items section. Any item that is qualified for a full or partial refund, may also qualify for store credit.
If an item being returned has been opened, or otherwise not returned in the original condition in which it was received by customer, it may only qualify for a Partial Refund. All Returns and Exchanges, and any Refunds pertaining to those Returns and Exchanges, are dependent on the condition of the returned merchandise. If an item has been shipped out from our warehouse in a damaged or flawed condition, MaxAroma accepts 100% responsibility for that item.
If the item(s) being returned has been opened and the seal has been broken, there is a 25% Restocking Fee which will be deducted from the total refund amount. Any item that is qualified for a full or partial refund, may also qualify for store credit.
In order to be able to exchange merchandise, the item(s) must be returned within 30 days of purchase date. The item(s) must be returned in the exact condition received by customer. Unless the item(s) was initially purchased as "Unboxed," the item(s) will need to be returned in their original, sealed, unused, undamaged, and fully packaged condition. If an item is not returned under the conditions mentioned, that item does not qualify for an exchange. Damaged, mismatched, or missing items cannot be exchanged. If an item has been shipped out from our warehouse in a damaged or flawed condition, MaxAroma accepts 100% responsibility for that item. Any item that is qualified for an exchange, may also qualify for store credit.
Here at MaxAroma, we aim to provide the fastest and most efficient service within the range of our capability. Orders placed prior to 11:00 am Eastern Standard Time (EST) will be shipped the same day (business days only). Orders places after 11:00 am EST, will be shipped the following day before 1:00 pm EST (business days only). A tracking number will be sent to customers at the time of shipment. MaxAroma operates on business days only.
Orders placed before 11:00 am EST, will not qualify for cancellation unless they have not yet shipped. Orders placed after 11:00 am EST must be cancelled by 11:00 am EST following the time of the purchase (business days only). If you have not received a shipment confirmation e-mail, and would like to know if your order qualifies for cancellation, please contact us.
If an order has already been shipped, it may not be cancelled. Cancellation only applies to orders which have not yet been shipped. Any cancellation request after shipment will be considered a Return or Exchange case, and customer must follow our Returns and Exchanges Policy.
Cancellations must be requested via e-mails.
