eBay

Rose Collectibles


Product

Product Policy

Please check images above for full accurate representation of item. We are not professional graders/experts. The condition description will be based on notable surface wear & edging. Clear signs of damage will be shown in the pictures. We don't personally recommend buying these items for grading purposes as we can't guarantee perfect grades. 

Shipping

Shipping & Return Policy

We offer the best combined shipping method!

Pay one shipping cost for multiple items.

We accept returns within 30 days of purchase.

 

Contact

Contact

Contact us through eBay.

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Processing Time:

  • Orders are typically processed within 3-4 business days after payment confirmation.
  • Customized or made-to-order items may require additional processing time

Shipping Methods:

  • We offer expedited shipping options.
  • Expedited shipping usually takes 2 to 14 business days for domestic orders and 2 to 21 days business days for international orders.
  • Every item that is shipped through us will have tracking number.

Shipping Costs:

  • Shipping costs are calculated based on the weight of the package and the destination. Cost is out of our control.
  • Customers can view shipping costs in their cart before completing the checkout process.
  • We will never make profit off shipping and will always be transparent.

International Shipping:

  • We offer international shipping to select countries.
  • Customs duties and taxes may apply and are the responsibility of the customer. Please check with your local customs office for more information.

Shipping Delays:

  • While we strive to meet delivery estimates, unforeseen circumstances such as weather conditions, customs delays and holiday gifting may impact delivery times.
  • We appreciate your understanding and patience in such situations.

Address Accuracy:

  • Customers are responsible for providing accurate shipping addresses.
  • We cannot be held responsible for packages delivered to incorrect addresses provided by the customer.

 Lost or Stolen Packages:

  • In the rare event that a package is lost or stolen, please contact our customer service team for assistance.

Returns Due to Failed Delivery:

  • If a package is returned to us due to failed delivery attempts or an incorrect address, additional shipping charges may apply for reshipment.

Payment Policy


Accepted Payment Methods:

  • We accept payments through eBay direct or PayPal

Payment Confirmation:

  • Payment must be received and confirmed before we process and ship your order.

Sales Tax:

  • Sales tax will be applied to orders as required by applicable laws.

Currency:

  • All prices are listed in Canadian Dollar (CDN). If you are using a different currency, the exchange rate may apply, and your payment provider may charge additional fees.

Payment Security:

  • Your payment information is securely processed through our trusted payment gateway. We do not store or have access to your credit card or financial information.

Payment Deadline:

  • Payment is expected within [5] days of committing to purchase. Unpaid items may be subject to cancellation.

Order Confirmation:

  • You will receive an order confirmation email once your payment is successfully processed.

Refunds:

  • Refunds will be issued using the original payment method.
  • If a refund is initiated, it may take 5-7 business days for the funds to be reflected in your account, depending on your payment provider.

Cancellations:

  • To cancel an order, please contact us within 48 hours of placing your order.
  • We reserve the right to cancel orders for reasons including but not limited to insufficient stock, payment issues, address, or suspicion of fraudulent activity.

Payment Issues:

  • If there are any issues with your payment, please contact our customer service team through eBay or contact eBay agent.

Payment Disputes:

  • If you believe there is an error or unauthorized transaction on your account, please contact our customer service team promptly to resolve the issue.

 © Rose Collectibles